✔ Day-to-day delivery, order before 2pm on weekdays ✔ Shipping from just DKK 39 ✔ Free shipping on orders over DKK 450.

Terms of trade


Products and services are offered by:

Brain Recovery

Diamantvej 11

3650 Beer piece

Denmark

CVR: 35599347
Mail: kontakt@brainblend.dk

 

These trading conditions apply to all trading on brainblend.dk

Order:

Select the items and quantity you want and put them in the shopping basket. Confirm that all information is correct and approve the order by paying. Your order is complete when your payment is approved and your screen shows a receipt. You are then bound by your order and will subsequently receive an order confirmation.

 

Prices and payment:

All prices are in Danish kroner incl. 25% VAT.
We reserve the right for misprints, typos and out-of-stock items.
All card information is handled in accordance with the rules of the card organizations. We accept: Dankort, VISA and Mastercard and MobilePay.
When purchasing digital products, the amount is deducted immediately.
When purchasing physical products, the amount is only deducted when the item has been dispatched.
We do not charge card fees.

 

Card details and security:

When you shop at Brainblend.dk, you must use a payment card. To protect your card details, upon entering card details, you will be taken to a payment page provided by NETS A/S, which is certified to handle payment data. NETS A/S ensures that all information is processed encrypted, so that neither Brainblend.dk nor others can access your card information.

 

When purchasing BRAIN BLEND CIRCLE (SUBSCRIPTION):

In order to use Circle, you just need to have bought Brain blend or Purple brain before. DThere is no binding period and you can switch between the blends.

It is also possible to pause your subscription, skip your next delivery or switch between the blends. You can cancel your subscription whenever you want under 'My account', where you can also renew/change your card details. The amount is deducted automatically in the interval you have chosen until you cancel it.  You will receive a receipt by email after each delivery. 

There is no binding i Circle. 

 

When purchasing digital products:

This applies to purchases such as e-books where the material is delivered as an online product. With these purchases, the 14-day right of withdrawal expires and money is not returned.

 

Gift card:

Choose gift card and you decide the amount of the gift card yourself and you can print it directly from your inbox. 

The gift card triggers a discount code upon purchase. The discount code is sent per email no later than 24 hours after the purchase and will be sent to the email you have entered. 

There is no shipping on gift cards as they are sent by mail. 

The gift card can be used on all items at www.brainblend.dk

It may does not exchanged for cash. 

Redeeming the gift card is simple. Enter the discount code that you received in the shopping cart. The value of the gift card will then be deducted automatically. The gift card must be used within 2 years from the date of purchase. The gift card can be used more than once if there is still a balance on it. 

 

Rights:

All rights to products belong to Brain Recovery. When purchasing, for example, digital products, a license to use the purchased product is obtained exclusively, as indicated under the product in question.

 

Order confirmation:

When you have completed your purchase on brainblend.dk, you will automatically receive an order confirmation in your e-mail inbox. If you do not receive it, it may be in your spam filter. Please keep your order confirmation as it serves as your documentation should a complaint become necessary.

 

Delivery and Shipping:

Shipping costs from DKK 39. It is delivered free of charge to the nearest parcel shop in DK with the purchase of min. 2 bags. 

When you order before 2pm, we usually ship the same day on weekdays. If you have placed your order at the weekend, we will generally ship the following Monday. 

Your parcel will be sent to the nearest parcel shop unless otherwise chosen. You will receive an SMS/email from GLS when your parcel is on its way and when you can pick up your parcel in the parcel shop.

Should a package get lost en route, we reserve the right to spend up to 72 hours, in collaboration with GLS, to search and find the package.

ATTENTION In the month of December, the delivery time may be a little longer than usual, but GLS does everything they can to deliver the packages quickly. 

 

Packages abroad:

For shipping abroad, the shipping price can be seen during the order.
Packages to Norway can take ml. 2-5 days and in some cases up to 10 days before it arrives. Packages to Sweden can take ml. 2-4 days and in some cases up to 10 days.

The price of delivery abroad will appear in Checkout. We ship to many countries within the EU, if the country you want to ship to is not on the list, contact us.

If you want to order more than 15 blends at once, write an email to: kontakt@brainblend.dk

 

Uncollected parcels in the parcel shop:

Remember to pick up your package within 7 days of receiving the email/sms, otherwise it will be returned to us and that will be a shame.

If you want your package resent, it costs DKK 55.

 

Right of cancellation:

Brain Recovery provides a right of withdrawal in accordance with the Consumer Contracts Act. According to this, there is no right of withdrawal on the purchase of food such as blends and chocolate etc. This rule must ensure the maintenance of high quality and food safety, since the necessary food control is lost the moment we send an item out of the warehouse and the item cannot then be resold.

 

Right of complaint:

Pursuant to the Sales Act, a 24-month right of complaint is granted on all goods. The right to complain means that you, as a customer, can complain about errors and defects in the product that have arisen up to 24 months after purchase. However, it is a prerequisite that these defects have not arisen as a result of incorrect use of the product or other damage-causing behavior that has led to the defect. You must advertise within a reasonable time after you have ascertained the defect. If you complain within 2 months, the complaint is always considered timely.

If you have a complaint, please contact us.

If the condition of the goods or the goods' packaging on receipt is not as desired, please contact us immediately - and without using the goods.

 

Personal data and the GDPR Personal Data Regulation:

Brain Recovery processes personal data in accordance with the Personal Data Act.

When you shop with us, we need the following information: Name, address, telephone number. and email address.

We register your personal data in order to be able to deliver the goods to you and possibly communicate with you via email in connection with a course.

The personal information is registered with Brain Recovery and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes. We only work with data processors in the EU or in countries that can provide your information with sufficient protection. The data controller is Brain Recovery.

 

You have the right to be informed about which information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law.

You can write to us at: kontakt@brainblend.dk.

 

Complaint access:

If you wish to complain about your purchase, you must contact us at kontakt@brainblend.dk.

If we are unable to find a solution, you can send a complaint to:

 

Center for Complaint Resolution

Nævnenes Hus, Toldboden 2, 8800 Viborg

www.forbrug.dk

If you live in an EU country other than Denmark, you can complain to the European Commission's online complaints portal: 

http://ec.europa.eu/odr

 

The trading conditions were last updated on 20.07.2020

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